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The Essential Strategy You Can't Afford to Overlook
Unlock the Power of Focused Vision
Dan Leeson shows you how to harness focused vision—a strategic approach so impactful it elevates every aspect of business and personal development.
As a peak performance expert, Dan understands that one often-overlooked technique stands as a silent powerhouse: clarity of purpose.
It’s a strategy you can’t afford to ignore. It’s time to invest in your people and their ability to see the path forward with absolute clarity.
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Customer service isn’t a script. It’s a scene—and business is always live.
In Service Unscripted, hospitality expert and improv performer Daniel A. Leeson delivers a transformative guide to navigating real-world business interactions through the lens of improvisation. With experience spanning hotels, restaurants, call centers, and immersive entertainment, Leeson shares how improv principles like “Yes, and…”, “Make your partner look good”, and “Be willing to fail” can turn unpredictable moments—whether with customers, coworkers, or clients—into opportunities for trust, clarity, and impact.
Whether you lead a team, serve guests, or run a business, this book will sharpen your ability to stay present, respond with agility, and connect with intention. With true stories, tactical tools, and psychological insights, Service Unscripted is your playbook for leading every conversation like it matters—because it does.
Lights up. Scene on. Let’s improvise.
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